A new service connection starts more than an account—it sets customer, metering and billing processes in motion. Oracle C2M Functional Training helps you understand these connected operations. Functional consultants, business analysts, utility professionals and testers can build knowledge relevant to requirements analysis and application support.
Follow the functional journey through customer records, accounts, premises, service points and service agreements. Explore assets, devices, measurements, service orders and field activities. Learn how bills, bill segments, payment events and adjustm